Credentialing looks simple on paper: fill out an application and wait. In reality, it's full of small details that can slow everything down.
One small mistake can mean big delays. An application with one box unchecked, one field left blank or one answer filled in incorrectly can be sent back. Each round of back-and-forth adds time before your contract is in place, and before you can see clients with that insurance.
There are a lot of hoops. Some insurers still use paper forms, which means printing, signing, scanning or mailing them out. Others use online portals with their own steps and logins. Every insurer does it a little differently.
Not every insurer tells you where things stand. Some payers don't send updates on your application status. Unless someone follows up, an application can sit for weeks without anyone noticing.
Carve-outs add another layer in Massachusetts. Many plans here use a separate company to manage their behavioral health benefits. Being approved with one company doesn't always mean you're in-network with every plan you expect. It's important to confirm that the common Massachusetts plans you want to accept have actually been added to your contract.
What outsourcing gives you: applications completed carefully and correctly the first time, regular follow-up with each insurer so nothing stalls, a clear answer on which plans you're in-network with, and your time back for clients, not paperwork.
Credentialing with EllBee: I handle the applications, the paperwork and the follow-up with each insurer, and I let you know by email once you're approved. Tell me which insurance companies you'd like to join through my contact form.
This post is general information. Requirements vary by insurance company.
